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When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under- priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

Small items will go via royal mail or via our 2-3 day courier .. Most items will be delivered within 2-5 working days, although some items ie larger items could take around 7 - 10 days.

All delivery times are estimates only, Pet Delights will not be liable for any of the consequences in the delay of goods being shipped, in the event of late delivery via royal mail or by our preferred courier. (So far we have received no complaints ). The purchaser shall nether the less be bound to accept the goods ordered when available.

We reserve the right to dispatch certain items direct from our suppliers this reflects our policy of keeping overall cost to you as low as possible, but might mean an order arrives in two or more consignments depending on the size of the order.

Please Note: That due to rough handling by some carriers, no matter who they are, damage to goods in transit can occur - although not often .. We Urge our customers to Sign for all Goods as 'UNCHECKED' .. This is extremely important if we are to have any chance of claiming for damage to goods in transit ...  and we are unable to accept responsibility for damage if the goods have been signed for and accepted in 'Good Condition'...

All products are subject to availability. Some items will be shipped direct from manufactures.

These prices are for UK Mainland only, please email for delivery charges outside of UK Mainland.

All products come with full standard manufactures warranty.

All goods must be paid for before delivery is undertaken.



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