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Returns Policy

 

Pet Delights - Returns Policy

 

Returns and refunds policy  14 day money back guarantee

 

If you are not completely satisfied or change your mind we will exchange or refund the product as long as item is unused and in its original undamaged packaging.

Your statutory rights are not affected by our refund and return policy.

 

What is Return and Refund Policy?


We will give a full refund if the product is faulty or we can not deliver your order within 21 days


We will repair, exchange or refund the product price if you notify us within 14 days that:


  • you have changed your mind - there will be a 10% restocking fee + original postage cost deducted from refunded monies
  • are not completely satisfied
  • the product arrived faulty

All refunds will be paid within 7 days of goods being returned.

 

How do I return or refund a product?


1. Contact us within 14 days of purchase

  • complete the on-line Contact Us form
  • call us on 01708508877 during shop opening hours

 

2. Provide Proof of Purchase

  • Provide your invoice, order number and purchase date
  • We may ask you to take a digital photo of the item and send it to us by e-mail

 

3. Tell us what you would like, e.g.:

  • Replace or repair faulty goods free of charge
  • A refund of the product price if you have changed your mind
  • To return a product and ask for a refund


4. Returned Items.

Customers responsibility to make sure any returned items are signed for as proof of delivery for returned items.

 

 



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